Bizitegi has reached Silver Recognition in Advanced Management after external assessment carried out by Assessors club of EUSKALIT. By awarding this diploma the BASQUE GOVERNMENT wishes to acknowledge the effort made to achieve this milestone. Over the last few years, this has been reflected in our work aimed at innovating and improving management and, therefore, increasing the satisfaction of users, professionals, volunteers, society and other interest groups.

2016

  • Silver Recognition in Advanced Management

2015

  • Equality Assessment and Plan

2014

  • Fifth self-assessment under the Advanced Management ModelEuskalit management assessment
  • 3rd Strategic Plan 2015-2018. Aukera 18

2013

  • Equality assessment
  • Fourth self-assessment under the EFQM model
  • Euskalit management assessment

2012

  • Environmental Management drive

2011

  • Satisfaction of people in receipt of grants / on placements
  • Community satisfaction

2010

  • Mentoring model
  • Customised-Plan methodology
  • Review of process map / Review of processes
  • Satisfaction of financial entities. Annual
  • 1st 5S Project
  • Participation as Evaluators in external evaluations by Euskalit

2009

  • Second Strategic Plan 2010-2012 / 2014
  • Euskalit management assessmentThird self-assessment under the EFQM model
  • Leadership Programme, EDE Foundation

2008

  • Incorporation into Euskalit’s Assessors’ Club
  • Volunteer satisfaction

2007

  • Leadership Plan and assessment of leadership

2006

  • External evaluation by Euskalit (RADAR logic score: 301-350)

2005

  • Second self-assessment under the EFQM modelCreation of the Balanced Scorecard
  • Definition of process mapDesign, creation, development and review of the 2005 Management Plan

2004

  • First Strategic Plan 2005-2009

2003

  • Quality training for everybody in the organisation

2000

  • Formal commitment by the organisation to work towards ExcellenceSelection of EFQM model as a reference management model
  • First self-assessment under the EFQM model

1999

  • Participation in the Support Programme for the work of non-profit entities, organised by Euskalit
  • Service user and employee satisfaction surveys

1997

  • First steps in Quality training